Our UPS integration does not have the international problems that Dawn described, and yes, we do support kits. We are more flexible on credit card processing (we support, PayflowPro, Cybersource, QuickBooks Merchant Services, USAePay, ECHO Inc. That includes one-button downloading of orders from Miva Merchant, real-time inventory tracking, support for numerous third-party Miva modules, etc. The Order Manager has much better Web integration. Otherwise, the Stone Edge Order Manager ( will probably save you a lot of money. If your business includes traditional mail order, and you need tools to manage printed catalog production and ROI on your advertising campaigns, you should consider MOM. MOM has a users message board too, but they just started it this year and seems like they're still getting the hang of how to run it. I'd welcome the opportunity to compare notes with other Miva-MOM users. If you have any other specific questions, i'd be happy to try to answer. If you luck out and get one of them, your call will go a lot faster! I've learned that the 2 managers are more knowledgeable. The wait usually isn't too bad and they will stay on the phone with you as long as necessary. The documentation for MOM is NOT very good (incomplete), but I have found tech support decent overall. A tech support manager will take you through the configuration, which is a big help, and I wish I had done it sooner. I didn't know about this service and was informed about it a few months late. Tech Support: If you decide to go with MOM, be sure to ask about and schedule your set up call at the beginning. Again, I don't know if StoneEdge can do this. Kits: One of the main reasons I chose MOM is for the "kit" function which allows me to create gift baskets and keep track of inventory for individual component items. It's even difficult to install UPSLink on a computer that has had WorldShip on it in the past. You will have to set up WorldShip on a different computer as UPS link and WorldShip are incompatible. Be aware that if you do international orders, you can't process them with UPS link. UPS: I currently use UPS exclusively and am very happy with the UPS link feature in MOM. I think I had to get a module for this, which was included in my "Miva package" which I bought directly from MOM. I can use MOM for any orders I have outside of Miva (but then there's the inventory issue-I have to manually adjust it in Miva if I don't process the order in Miva). I wonder if 2-way inventory communication is possible with StoneEdge.Ĭredit card processing: If you want to process credit cards directly through MOM, you have to use, which Miva also supports. The biggest disappointment I have is that it's not possible to export inventory data from MOM to Miva. ![]() Miva Import/export module: You have to go through three steps every time you import orders form Miva: export the orders in Miva, copy the export file to your computer from ftp, carry out the import in MOM (it would be nice if there were just a button to push!). But after much configuring, and calls to tech support, it seems to work and do what it's supposed to do. It is not the most intuitive software, and when my computer guy saw it one day he commented that it is very old fashioned. ![]() Customer enquiries sent to this email address are not monitored.I've been using MOM for a few months now for my start-up biz. If you are a journalist and have a media query, please contact the Boots UK Press Office on This email is monitored seven days a week for journalist queries only. This could include your full name, current address, order number etc.įor queries: Boots Opticians queries: Contact Lens Reward Scheme queries: Press enquiries Please note that if your e-mail requires Boots to access your records, such as queries about a prescription or a account or order, it helps if you included sufficient information in your email to enable us to confirm your identity. If you are a customer and you would like to call us, you can view the correct telephone numbers here.Īlternatively, you can email using the addresses below. You are here: Home About Boots UK Company Information Contact us Contact us Customer enquiries
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